Ramsay Health Care’s slogan “People Caring for People” was developed over 25 years ago and has become synonymous with Ramsay Health Care and the way we operates our business. We recognise that we operate in an industry where “care” is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers – our patients.
Ramsay Health Care is committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, the Company continues to focus on improvements that will keep it at the forefront of health care delivery. To this end, Ramsay Health Care prides itself on listening and responding to the needs of our patients. We continually evaluate and improve on all aspects of our performance through customer satisfaction surveys and formal feedback processes.
Ramsay Health Care has a strong commitment to patient safety and quality and this is reflected in our organisation-wide approach to:
- Reviewing and improving on a continuous basis the performance of our patient safety and quality systems;
- Assisting our healthcare professionals and Visiting Medical Practitioners to monitor the safety and quality of care they provide;
- Ensuring accountability for the safety and quality of care at all levels of our organisation right through to the Board of Ramsay Health Care.
The Ramsay Health Care Board and Risk Management Committee endeavour at all times to fulfil their governance responsibilities by demonstrating strong strategic leadership in safety and quality, supporting Ramsay Health Care staff and accredited medical practitioners in their efforts to provide safe, high quality care, and monitoring and responding to the performance of Ramsay's patient care systems in both inpatient and day patient settings.
Clinical Governance Framework