RAMSAY AUSTRALIA CEO MESSAGE Over the last few months we have carried out a major employee survey to which over 53% or 14,000 employees responded. This is an excellent response rate and I want to thank everyone that took the time to complete this new online survey. I am very pleased with the results which show that 64% of our employees are “engaged” – meaning that they would say good things about Ramsay Health Care and they have a high level of connectedness with us. Importantly, our staff responded positively to The Ramsay Way questions in the survey with 74% of employees believing that Ramsay Health Care displays integrity and a caring and progressive culture. There are always areas for improvement and we will work on these. We identified through the survey that we need to work harder on communication, employee recognition and building trust. It will be our goal now to work harder on these areas and perform much better in the next survey. The Free Share Offer is one way that we recognise our long serving employees and 2016 is the fourth year that the Ramsay Board have approved a share allocation to employees who have served three years or more with Ramsay Health Care. I am happy to report that over 13,000 Ramsay employees received their free share allotment in September. Since commencing the programme, a total of 729,000 shares have been awarded at a cost to Ramsay of $36 million. These shares have now increased in value since being awarded by 58% and are now worth $57 million. It is also important that we provide employees with training and development opportunities and to this end, we have announced that we will recommence our future leaders program later this calendar year. Following a formal tender process, a new provider has been selected – HFL Leadership – a specialised leadership development firm. Nomination criteria will be shared by the HR team in the near future so if you are seeking to be a future leader in Ramsay Health Care, please look out for these. Finally, as indicated in this edition of The Ramsay Way we have signed a MOU with the Royal Australian College of Surgeons which commits both organisations to building respect amongst staff and doctors. The RACS launched its action plan “Building Respect, Improving Patient Safety” last year and its aims are to address discrimination, bullying and sexual harassment in surgical practice. Ramsay Health Care is a proud supporter of this Action Plan. Respect in the workplace has made Ramsay successful over many years and will continue to make Ramsay successful for many years to come. As the largest private hospital group in Australia with over 2500 surgeons working with us, we must ensure that the principles that underlie a positive work environment are free from bullying or harassment. Danny Sims CEO, Ramsay Australia 2 The Ramsay Way 2016 | 03 HOSPITAL NEWS Ramsay Australia CEO Danny Sims (left); RACS President Mr Phil Truskett (centre); Professor John Horvath (right) with surgeons from North Shore Private Hospital. Ramsay and RACS Sign MOU on Respect in the Workplace continued from page 1. “A safe and supportive work environment not only benefits our staff, but also delivers better outcomes for our patients.” Danny said the Company was already progressing the roll-out of the Vanderbilt program, a program that promotes professional accountability, through its hospitals. RACS President, Mr Philip Truskett, welcomed Ramsay’s commitment to dealing more effectively with discrimination, bullying and sexual harassment (DBSH) in the surgical workplace. “The list of early adopters is growing faster than we had imagined, with Ramsay Health joining Monash Health, St Vincent’s Health and Metro South Health in Queensland in committing to the respect campaign and there are many more on the way keen to participate,” Mr Truskett said. Professor John Horvath, Ramsay’s Strategic Medical Advisor and Australia’s former Chief Medical Officer, joined staff and surgeons in the Ramsay/RACS campaign to drive cultural change in medicine. “This MoU aligns the objectives of the RACS and the Ramsay Way culture to build more respect and improve patient safety in surgery by, among other things, addressing issues such as DBSH in the workplace”, Professor Horvath explained. “Ramsay was founded by Paul Ramsay on many principles, but the most important are defined in our culture The Ramsay Way – principles such as valuing integrity, credibility and respect for the individual; and principles such as constructive relationships that achieve positive outcomes for all.” He emphasized the MoU “was not to address a major problem in our organisation…but we can always improve our workplaces and that is what this MoU is about”. “We have a zero tolerance for these activities and we will work together with the RACS through this MoU to achieve our objectives.” The specific initiatives of the MoU include: • Ensuring that complaints about discrimination, bullying and sexual harassment involving Trainees, International Medical Graduates or College Fellows working in Ramsay hospitals are managed fairly and expeditiously; • Ensuring that surgical supervisors have the necessary skills and attributes and are supported to provide training, assessment, feedback and support to Trainees and International Medical Graduates in matters related to DBSH; • Sharing information and resources for training programs to address DBSH. Paul Ramsay Foundation supports Lifespan – a new initiative to reduce suicide rates The Paul Ramsay Foundation is a proud supporter of Lifespan: an innovative, world-class approach to suicide prevention. LifeSpan is the new name for the Systems Approach to Suicide Prevention, initially developed on behalf of the NSW Mental Health Commission by the NHMRC Centre for Research Excellence in Suicide Prevention (CRESP) and Black Dog Institute. Based on the most up-to-date evidence available and drawing from positive results of similar, large-scale suicide prevention programs overseas, LifeSpan involves the implementation of nine evidence-based strategies simultaneously within a localised area. This integrated systems approach is expected to prevent 21% of suicide deaths, and 30% of suicide attempts. While the value of saved lives to individuals, families and communities is immeasurable, the benefits to the Australian economy could also measure in the billions of dollars per year.
The Ramsay Way - 03 - 2016
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