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Ramsay Health Care Limited Annual Report 2016

Most importantly, Ramsay Health Care remains focused on providing the best & safest care to the three million plus patients who enter our facilities each year & a safe working environment for staff ANNUAL REPORT 2016 9 Our Malaysian and Indonesian facilities (part of our joint venture with Sime Darby) recorded robust operational performances during the year. Brownfields Capacity Expansion In Australia, during financial year 2016, Ramsay completed developments worth over $255 million including major developments at Hollywood Private Hospital in Perth (90 beds; six theatres), Cairns Private Hospital (56 beds), Joondalup Health Campus (a new 30 bed paediatric wing), and Lake Macquarie Private Hospital (a new private emergency centre). Reflecting the increasing demand for quality rehabilitation services stemming from an ageing community, two new rehabilitation facilities were opened during the year in Melbourne (Masada Private Hospital) and Wollongong (Figtree Private Hospital). In January 2016, we opened Wollongong Private Hospital, a new 151 bed, 10 theatre hospital. This new hospital is a significant development for the region and has already attracted many new specialists to Wollongong. We expect it will help stem the outflow of Illawarra’s private patients to Sydney. In June 2016, St George Private Hospital in southern Sydney, opened a new development including 35 beds and four operating theatres. Ramsay UK opened three more operating theatres at Oaklands, Mt Stuart and New Hall hospitals. We also completed a day chemotherapy unit and an outpatient department expansion during the year. In France, major repositioning developments are underway in Dijon, Lyon and Marseille and continue to track well. These developments will complete over the course of the next two years. Importantly, our pipeline of major developments includes expansions opening in the first half of financial year 2017 at Peninsula Private in Melbourne; North Shore Private Hospital in Sydney and New Farm Clinic in Brisbane. Following on from our commitments in previous years, the Board approved a further $200 million in developments through the year which will come on stream in 2017 and in the years beyond. Acquisitions & Strategic Developments In December 2015, Ramsay Générale de Santé finalised the acquisition of the HPM Group of hospitals in Lille, bringing its total cluster of hospitals in Lille to 11, and giving Ramsay’s French business a strong presence in this region. Ramsay now has 123 facilities in France (one facility in Italy) and remains the clear private hospital leader in that country. During the year, we commenced a strategy to look to care for patients beyond our hospital walls. Drawing on the experience we have gained in the operation of our 200 hospital pharmacies across the world, Ramsay Health Care began establishing strategically located community pharmacies across Australia, concentrating initially in close proximity to our hospitals. This will allow us to provide extended services to patients discharged from our hospitals and also extend care to the chronically ill. Quality & Safety We made further strides in quality and safety during the year. Across the world, all of our businesses continued to record excellent results against national benchmarks for areas including infection rates, falls risk and medication management. All our facilities also maintained their accreditation ensuring that they are achieving and delivering the highest standards of care to patients. In the UK, Ramsay UK achieved excellent results in patient satisfaction with Ramsay UK having six out of the top 15 hospitals nationally scoring 100% in the NHS ‘friends and family test’ during the period. Extending on our strategic alliance with the International Consortium for Health Outcomes Measurement (ICHOM) and our excellent experience in patient reported outcomes measures particularly in the UK, Ramsay commenced major research studies during the year to investigate and benchmark patient outcomes after hospital admission in the areas of lower back pain, cataract surgery and anxiety and depression. The Company also increased its resources and investment in other areas of research including clinical trials and antimicrobial stewardship. Our business


Ramsay Health Care Limited Annual Report 2016
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