Premier Surabaya Achieves JCI Accreditation Premier Surabaya Hospital has successfully passed the 2nd triennial JCI survey, 5th edition, which conducted from 5 to 8 April 2016 in Surabaya, East Java, Indonesia. The key factor of this achievement is amazingly full support and involvement from doctors and staff in the hospital. K16141_MBK_RamsayHospital_PressAd_265x90_FA_OL.indd 1 23/05/2016 2:35 pm 16 The Ramsay Way 2016 | 02 The new package includes free Wifi to all private patients, an enhanced food and beverage menu and a Dining Host service. The Dining Hosts are ward-based; customer-focused catering staff, who are on-call to private patients via a DECT phone between the hours of 7am and 7.30pm to wait on their food and beverage needs. The hosts have a smart new uniform inspired by the charming traditions of dining in elegant restaurants, as well as offering outstanding customer service. The food and beverage presentation has also improved, with new crockery and cutlery to enhance the presentation of meals. The dining hosts are available to private patients to offer a selection of specialty teas and barista coffee and also offer a VIP service, which includes post op sandwiches and toast made on the ward at a time that is convenient to the patient. It’s one of a range of initiatives developed and implemented by the Private Patient Experience working party, looking at how the hospital can strategically redefine the private patient value proposition. The aim is to help patients to see the additional value and benefit in choosing private health care at Noosa Hospital. New marketing materials were developed to promote the Dining Host initiative, including patient information flyer for pre-admission packs, bedside service cards and beverage menus. Premier Jatinegara Proves it is one of Indonesia’s Best Companies to Work for In April 2016 Premier Jatinegara Hospital was one of winners of the HR Asia Award, “Indonesia’s Best Companies to Work for in Asia”. The hospital was selected from 138 nominees among 20 industries, based on a proprietary survey that assesses the company's working environment, HR practices, employee engagement and the resulting job satisfaction. The awards cover 12 market across Asia, including Hong Kong, Singapore, Malaysia and Indonesia. The hospital continues to focus on providing the best services and committed to giving the highest clinical standard for its customers. Premier Surabaya celebrates JCI success. Premier Jatinegara wins HR Asia Award. ‘At Your Service’ Noosa Hospital launched a new ‘At Your Service’ package for private patients in April to change the way patients think about meal times at the hospital. HOSPITALS New Dining Service at Noosa Hospital.
The Ramsay Way - 2016 Edition 2
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