News: General News
Ramsay Hospitals tops for Patient Satisfaction
Ramsay Health Care hospitals have excelled in the latest Medibank Private Members’ Experience Survey with Glenferrie Private in Victoria and Armidale Private in Armidale taking out top honours.
Glenferrie Private Hospital in Victoria came third in the nation for overall satisfaction of Medibank Private members with a hospital and first place in Victoria. This is the second year running that Glenferrie has been rated the best private hospital in Victoria.
Armidale Private Hospital took out first place for a rural and regional private hospital and first in New South Wales also for the second year running.
Overall Nine Ramsay hospitals featured in the top three hospitals by category across the country.
Medibank Private’s Hospital Experience Survey analysed 22,668 responses covering 140 private hospitals in the largest and most authoritative survey of its type in Australia. The Survey covers every stage of the hospital experience, from pre-admission to discharge and follow-up with respondents sharing their thoughts on everyhthing from the standard of medical treatment provided to privacy levels, cleanliness and food quality.
In a remarkable achievement, Ramsay’s rural and regional hospitals took out gold, silver and bronze in the rural and regional section of the Medibank survey with Armidale taking out gold, Shepparton & Nowraequal silver and Baringa & Warners Bay equal bronze.
And in the State categories, Ramsay Health Care hospitals in New South Wales and Victoria also blitzed the survey taking out gold, silver and bronze in the overall State Awards.
Ramsay Chief Operating Officer Danny Sims said these hospitals and the staff of these hospitals should be extremely proud of these results. "It is a wonderful achievement and I am very proud that our hospitals are achieving such high levels of patient satisfaction,” Danny said.
Medibank Private Members' Experience Survey Results
Overall National Award:
- Glenferrie Private Hospital, Melbourne – Bronze
Rural & Regional Hospitals National Award:
- Armidale Private Hospital, Armidale – Gold
- Shepparton Private Hospital, Shepparton – Silver (equal)
- Nowra Private Hospital, Nowra – Silver (equal)
- Baringa Private Hospital, Coffs Harbour – Bronze (equal)
- Warners Bay Private Hospital, Warners Bay – Bronze (equal)
Victoria
- Glenferrie Private Hospital, Melbourne - Gold
- Frances Perry House, Melbourne – Silver (equal)
- Beleura Private Hospital, Mornington Peninsula – Silver (equal)
- Shepparton Private Hospital, Shepparton – Silver (equal)
- Peninsula Private Hospital, Frankston – Bronze
NSW
- Armidale Private Hospital, Armidale – Gold
- Nowra Private Hospital, Nowra – Silver
- Baringa Private Hospital, Coffs Harbour – Bronze (equal)
- Warners Bay Private Hospital, Warners Bay – Bronze (equal)
