Putting patients first in global roll-out of safety initiative

Oct 04, 2018

110 Ramsay Health Care facilities in Australia, the United Kingdom, and Malaysia are now involved with the company’s “Speak Up For Patient Safety” (SUFPS) Programme.

SUFPS is a Vanderbilt-based initiative, developed in partnership with the Cognitive Institute, which empowers staff to challenge anyone who may be putting patient safety at risk and encourages employees to challenge those behaviours.

Elements of the programme include graded assertiveness language training for all patient-facing staff, a feedback platform for staff to report experiences (positive and negative), and a peer messenger system.

In Australia, all hospitals and clinics have either completed, commenced, or are about to start rolling out the initiative.

Feedback platforms have been turned on for sites in Queensland, New South Wales, South Australia and Western Australia after they successfully implemented the program.

Chief Risk Officer (Australia), Chanelle McEnallay, said more than 100 entries have already been received through the feedback platforms.

“This indicates excellent awareness across the facilities which have ‘gone live’. More than 80% of all feedback entries have received a peer messenger response and 90% received a peer messenger response or higher. Furthermore, there have been no poor outcomes reported from peer messenger conversations,” Ms McEnallay said.

In July 2018, SUFPS was launched by Ramsay Health Care UK, which operates 35 sites from Cornwall to Newcastle including 30 hospitals, two decontamination units, and three neuro rehabilitation units.

More than 2,000 Ramsay staff in the United Kingdom have already received SUFPS training. All elements of the programme are expected to be implemented by the end of 2019.

Dr Andy Jones, CEO of Ramsay Health Care UK said, “We are thrilled to be leading the way in the UK as the first hospital group to introduce the programme and are proud to have an excellent team supporting the initiative.”

Ramsay Health Care is also commencing the initial stages of its SUFPS roll-out at its Malaysian sites in late 2018.