6. RAMSAY CARES
RAMSAY HEALTH CARE LIMITED
The global pandemic has brought rapid
change and unprecedented challenges to
the health sector.
The direct and indirect impacts on our employees, patients and
partners around the world cannot be underestimated. Through it all,
Ramsay remains focused on ‘people caring for people’ - we call it
The Ramsay Way.
The Ramsay Way
This year, guided by feedback from across the global business, we
distilled Ramsay’s enduring values into three simple yet powerful
principles: We value strong relationships, we aim to constantly
improve and we seek to grow sustainably. These values affirm that
Ramsay is committed to making a positive, long-term difference in
the world by caring for our people, our communities and our planet.
Investing in our people
Learning new skills is good for our people, patients, partners and
business. That is why Ramsay invests in a wide range of training and
development programs aimed at helping employees to grow, adapt
and participate. Key highlights include:
• Apprentice program – Our first apprentice nurses qualified at
Ramsay UK; 185 apprentices are studying clinical and non-clinical
subjects and 93 are waiting to start on their development journey.
• Nursing leaders – Ramsay Australia launched four new
development programs for nurses and midwives with a focus
on emerging leaders, mental health nursing and a graduate
• Global Ramsay Leadership Academy – More than 100 managers
from across Ramsay’s global operations have enrolled in our
intensive program aimed at accelerating future leaders and
harnessing their bright ideas.
• Ramsay Leadership Behaviours and Framework – Ramsay UK
launched new behaviour descriptors for all leaders and a suite of
new courses. The aim is to provide clarity on ‘what good looks
like’ and accelerate development of our Head of Department and
Senior Leadership Teams.
• Global Graduate Program – Launched in June 2021, this
24-month program offers outstanding university graduates an
opportunity for in-country and overseas experience across
Ramsay’s corporate and operational business units.
Diversity and inclusion
Ramsay Health Care is a significant employer of women and is
committed to gender equality. Women comprise:
• 38 per cent of Board members (43 per cent of nonexecutive
• 45 per cent of senior leadership (our global executive and
In January, Ramsay pledged to achieve 40 per cent women in
executive leadership by 2030 as one of the first signatories to 40:40
Vision, an investor-led initiative to achieve gender balance in the
leadership of Australia’s largest listed companies
Wellbeing and resilience
Supporting, encouraging and empowering our people has never
been more important. This year, Ramsay augmented its wide range
of wellbeing programs with practical, innovative on-the-ground
support for our employees and their families. This included opening
wellbeing areas in UK hospitals, providing resilience training and
offered nutritious £1 meals for employees among numerous initiatives
to lift morale and reduce anxiety. In France, a preventative health
program to support the physical and mental wellbeing of employees
and their families was extended to include consulting and retired
doctors, who have been instrumental in Ramsay Santé’s COVID
response. Ramsay is also investing in creating mentally healthy
workplaces, with more than 100 Mental Health First Aiders trained
across the UK and Australia. In Europe, managers are being trained
to help identify and prevent signs of suffering and burnout.
Our Global Graduate Programme welcomed its inaugural
cohort this year. The two-year programme offers an exciting
springboard into the health care sector.
Following the success of Ramsay’s long-running clinical
graduate program, the new corporate programme immerses
university graduates in the areas of strategy, marketing, finance,
human resources, technology and operations.
Elliot - Australia
Mez - Malaysia
Elaine - Malaysia
Nina - UK
Claudia - Indonesia
Sarah - UK
Robin - Australia
Brigitte - Australia
Jacinta - Australia Jesslyn - Indonesia
Our first ten graduates were chosen from hundreds of
applicants from Australia, the UK, Malaysia and Indonesia
for their outstanding critical thinking, creativity, passion and
potential. Their academic backgrounds include business,
health information management, psychology, science and
As well as being mentored by Ramsay’s leaders, the graduates
are immersed in a program tailored to develop their individual
interests and inspire their contribution across the business.
They also get an opportunity to work and learn overseas, with
an eight-month placement at one of Ramsay’s global locations.
We look forward to fostering their talents and skills to help
shape the future of health care.
26 Annual Report 2021