Ramsay Health Care: Informed Financial Consent

Informed Financial Consent

Please read the following information carefully.

When you indicate your acceptance of these terms you are acknowledging and agreeing to the following, which are conditions of admission. If another person (for example a spouse or family member) will be responsible for paying the account for your treatment at the hospital, that person should also read the following terms before acceptance is indicated, as.

(a) Actual expense incurred may differ from the estimate provided.

Whilst every effort has been made to provide an accurate estimate of the expenses you may incur, additional costs are sometimes incurred during your hospital stay. The actual expense incurred may differ from the estimate provided before your admission because, for example:

  • The hospital relies on information provided by your health fund which may change;
  • Your treating doctor(s) may vary the proposed treatment, procedure or the proposed length of stay;
  • Medication costs may vary, due to a change in the medication prescribed by your treating doctor or a change in the medication price;
  • You may incur sundry charges during your stay (eg visitor meals, boarder fees and phone calls); or
  • Where a prosthesis (an implanted medical device) is required for your treatment there will be at least one device that is fully covered by your health fund (if you are insured). However, based on your specific clinical need, your doctor may recommend a device that requires a gap payment by you. Though your doctor should generally advise you if this is the case, as with any medical procedure, if unforeseen circumstances should arise during the procedure it may be necessary for your doctor to use a different or more costly prosthetic device. If this happens there may be additional costs to you.

(b) You agree to pay any balance of expenses actually incurred

Your final account will reflect:

  • The actual procedure performed, treatment and services provided and your length of stay at the hospital;
  • Disposable and prosthetic items used in your treatment;
  • Pharmacy (medication) costs;
  • Fee for incidentals; and
  • Any balance payable by you.

As noted in the section entitled “Estimate of Patient Expenses”, actual costs that are known and advised prior to your admission are payable before or on admission and any additional costs are payable on discharge.

As a condition of admission, once you have indicated your acceptance of these terms, you will be taken to have agreed to pay your final account. If you have genuine concerns, or a bona fide dispute regarding the final account (for example you did not receive a service or an item listed) you agree to raise this with the hospital as soon as possible after receiving the account and to use your best efforts to resolve any dispute at the time of discharge or within 7 days of discharge.

(c) You must pay the full amount or any outstanding balance if your insurer (or other payer) does not cover the cost of treatment

If the rates charged by the Hospital are higher than the reimbursement paid by your health fund / insurance company / Medicare / Workers Compensation insurer, you are responsible for paying the balance of the hospital’s rates. If for any reason health insurance benefits do not apply you must pay the charges that arise from your admission to the hospital.

(d) You are responsible for accounts from other providers

You are responsible for payment of other accounts you may receive, which may include:

  • the treating doctor(s) or surgeons(s);
  • the assisting surgeon(s) or resident doctor(s);
  • the anaesthetist(s);
  • pathology services;
  • radiology services;
  • physiotherapy;
  • newspapers and magazines; and
  • pharmacy.

If you are unsure what services you may receive during your stay and wish to know what accounts you may receive, please contact your treating doctor and the hospital before your admission to discuss this.

(e) Do not bring valuables to hospital

The Hospital does not accept any responsibility for, and will not be liable for loss of or damage to, personal valuable items brought to the hospital by patients or their visitors (for example money or jewellery). Patients and visitors are strongly advised not to bring such items to the hospital.

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