Safety is everyone’s business and the cornerstone of quality. Which is why we endorse accountability at all levels of Ramsay’s businesses. The Board and the Global Risk Management Committee embed strong leadership in safety and quality. This supports our people and accredited medical practitioners to provide safe, high-quality care and monitor and respond to the performance of Ramsay's patient care systems.
The health and safety of our employees and anyone who visits our workplaces is taken seriously across Ramsay.
Our diverse and complex sites require a robust and innovative safety management system to ensure the safe working environment of our people while delivering high quality care to our patients. We believe that all injuries and industry-related diseases are preventable and to this end we continuously strive to make improvements in this area. Our dedication to safety is outlined in our Work Health and Safety Policy.
All our hospitals and facilities are accredited. To achieve accreditation, each facility must regularly meet quality and safety standards and pass stringent audit processes set by relevant government authorities and regulators.
An important part of high-quality standards in care is ensuring our doctors and visiting medical officers have appropriate credentials and are operating within their allowed scope of work. Our credentialling approach includes a thorough review of qualifications and experience and is assessed by advisory committees at each hospital.
Making sure our patients have a positive experience is extremely important to us. We are focused on our patient’s journey and understand there are many touchpoints that contribute to the overall experience, such as staff interactions and comfort.
We listen and respond to patient feedback and continue to score highly in several independent patient experience surveys. These measures are included in our Annual Report and Impact Report.